Privacy policy

Last updated: May 2026

At Lumivista.store, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.lumivista.store. This policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Date of birth (if provided)

Payment Information:

  • Payment is processed securely through trusted payment gateways. We do not store your card details, UPI IDs, or banking credentials on our servers.

Technical Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or source

Communication Information:

  • Emails, messages, or queries you send us
  • Feedback and reviews you submit

2. How We Collect Information

We collect information through:

  • Order forms when you make a purchase
  • Account registration on our website
  • Newsletter or promotional email sign-ups
  • Cookies and tracking technologies
  • Customer support interactions
  • Social media interactions

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process, confirm, and fulfill your orders
  • To send order confirmations, invoices, and shipping updates
  • To provide customer support and respond to your queries
  • To personalize your shopping experience on our website
  • To send promotional offers, discounts, and newsletters (with your consent)
  • To improve our website, products, and services
  • To detect and prevent fraud or unauthorized transactions
  • To comply with legal obligations under Indian law
  • To analyze website traffic and user behavior for business insights

4. Sharing of Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

Service Providers:

  • Shipping and logistics partners (to deliver your orders)
  • Payment gateway providers (to process transactions securely)
  • Email marketing platforms (to send communications)
  • Analytics providers (to understand website usage)

Legal Authorities:

  • We may disclose your information if required by Indian law, court order, or government authority under the Information Technology Act, 2000 or any other applicable legislation.

Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of cookies we use:

  • Essential Cookies — Required for the website to function properly
  • Preference Cookies — Remember your settings and preferences
  • Analytics Cookies — Help us understand how visitors use our site
  • Marketing Cookies — Used to deliver relevant advertisements

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Storage & Security

  • Your personal data is stored on Shopify's secure servers, which comply with international security standards.
  • We implement industry-standard security measures including SSL encryption, firewalls, and secure access controls to protect your data.
  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law.
  • Payment data is handled by PCI-DSS compliant payment processors.

7. Your Rights Under the Digital Personal Data Protection Act, 2023

As an Indian resident, you have the following rights regarding your personal data:

  • Right to Access — You can request a copy of the personal data we hold about you.
  • Right to Correction — You can request correction of inaccurate or incomplete data.
  • Right to Erasure — You can request deletion of your personal data, subject to legal obligations.
  • Right to Withdraw Consent — You can withdraw your consent for data processing at any time.
  • Right to Grievance Redressal — You have the right to raise a complaint regarding the processing of your personal data.
  • Right to Nominate — You may nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at shekharsunder89@gmail.com.

8. Children's Privacy

Lumivista.store is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Email Communications & Opt-Out

  • We may send you promotional emails, offers, and newsletters if you have opted in.
  • You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us at shekharsunder89@gmail.com.
  • Transactional emails (order confirmations, shipping updates) cannot be opted out of as they are essential to your purchase.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the name and contact details of the Grievance Officer are:

Grievance Officer: Shekhar Sunder Email: shekharsunder89@gmail.com Website: www.lumivista.store Response Time: We will address your grievance within 30 days of receipt.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Email: shekharsunder89@gmail.com Website: www.lumivista.store