Return & Refund Policy

Return & Refund Policy

At LumiVista, your satisfaction is our priority. If you are not 100% happy with your purchase, we make returns simple and stress-free.

Return Window

You can raise a return request within 7 days of delivery.

Conditions for Return

• Product must be unused and in original packaging
• Product must not be damaged by misuse
• Proof of purchase (order ID) required

Non-Returnable Items

• Products damaged due to misuse or mishandling by the customer
• Products returned after 7 days of delivery

How to Raise a Return

1. WhatsApp us at our support number with your Order ID and reason for return
2. Our team will respond within 24 hours
3. We will arrange a reverse pickup from your address (free of charge)

Refund Process

• Prepaid orders: Refund to original payment method within 5–7 business days after we receive the product
• COD orders: Refund via bank transfer or UPI within 5–7 business days

Damaged or Wrong Product

If you received a damaged or wrong product, contact us within 48 hours of delivery with a photo. We will send a replacement or full refund immediately — no questions asked.

Contact: support@lumivista.store